Privacy Policy
At Sonic Haven Studios, located at 320 Barton Creek Rd, Austin, TX 78704, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website, use our services, or interact with us. We value your trust and are dedicated to maintaining the confidentiality of your data.
Information We Collect
We collect several types of information from and about users, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you contact us, book a session, or subscribe to our newsletter.
- Payment Information: When you make a payment for our services, we collect necessary billing and payment information, such as credit card details or bank account information. This information is processed securely through our payment processors.
- Usage Data: We automatically collect certain information about your interactions with our website and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and personalize content and advertisements.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To deliver our recording, mixing, mastering, and production services, and to manage your account and bookings.
- Communication: To respond to your inquiries, provide customer support, and send you updates, newsletters, and promotional materials.
- Payment Processing: To process your payments and prevent fraudulent transactions.
- Website Improvement: To analyze website usage, diagnose technical problems, and improve the functionality and user experience of our site.
- Marketing: To personalize your experience, deliver targeted advertisements, and measure the effectiveness of our marketing campaigns.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We may share your information with:
- Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, and other essential functions. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share information with trusted business partners to offer you joint products or services, or to provide you with tailored content and advertisements.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information transmitted online, such as your payment details.
- Secure Storage: We store your personal information on secure servers with limited access controls.
- Access Controls: We restrict access to your personal information to authorized employees and service providers who need to know the information to perform their job duties.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at privacy@sonichavenstudios.com. We may require you to verify your identity before processing your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled. They enable core functionality, such as security, network management, and accessibility.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This information helps us improve the performance of our site.
- Functional Cookies: These cookies enable our website to remember your preferences, such as your language or region. They also provide enhanced features, such as personalized content.
- Advertising Cookies: These cookies are used to deliver targeted advertisements based on your interests and browsing behavior. They may also be used to measure the effectiveness of our advertising campaigns.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that doing so may affect your ability to use certain features of our website. You can also manage your cookie preferences by visiting our Cookies Policy page.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@sonichavenstudios.com. We will take steps to remove the information from our systems.
Third-Party Links
Our website may contain links to third-party websites, products, or services that are not owned or controlled by Sonic Haven Studios. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Sonic Haven Studios
320 Barton Creek Rd
Austin, TX 78704
Email: privacy@sonichavenstudios.com
Phone: +1 9348045317